JOB TITLE 
VACAC – United States Department of Veterans Affairs Affiliated Veteran Service Officer (VSO),  

DEPARTMENT 
Veterans Assistance Commission of Adams County (VACAC) 

REPORTS TO 
VACAC Superintendent  

CLASSIFICATION/ PAY RANGE 
Exempt – $45,000.00, Negotiable, plus benefits 

POSTED DATE:  11/18/24    

INQUIRIES RECEIVED UNTIL 12/06/24   

START DATE: NEGOTIABLE/ASAP  

POSITION TYPE AND EXPECTED HOURS OF WORK 
Full Time, Monday thru Friday, 8:30 a.m. – 4:30 p.m. as needed or by appointment 

TRAVEL 
Some overnight travel is expected for this position. There will be occasional local day travel

SUMMARY 
Provides VSO representation and assistance for client with the US department of Veterans Affairs. Evaluates clients for potential direct financial, advocacy and case management assistance.   

ESSENTIAL FUNCTIONS 
Essential duties and responsibilities include the following. Other duties may be assigned. 

• Answer telephone, screen and direct calls, update schedules and take messages. As needed 

• Complete VA VSO Accreditation as soon as particle. Provided by the VACAC, must pass a background check 

• Assist qualified clients with assistance and claim request at the Local, State and Federal Level 

• File Paperwork with proper agencies, as needed 

• Train and learn interoffice programs and processes 

• Complete required training as directed by VACAC Superintendent< HIPPA, Mental Health, USVA and VA CEU’s 

• Completes initial Intake forms as directed.  

• Work as a team for our clients and the VACAC itself 

• Provide exceptional client/Veteran services with confidentiality, accuracy, respect, dignity and compassion.  

SUPERVISORY RESPONSIBILITY 
This position has no supervisory responsibilities. 

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  

REQUIRED EDUCATION AND EXPERIENCE  
A background and education in counseling, social work, Veterans Service Officer, Veterans Affairs, psychology or other Human Services is suggested. A High School Diploma is the minimum educational requirement. A combination of experience and/or education may be considered.  This position will require the successful applicant to be an Honorably Discharged Veteran of the United States Armed Forces. Proof of service and discharge character will be required.    

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; and talk; or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.  

WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet and is in a normal office setting.   

EEO Statement  
The VACAC is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

Except as follows:  (h) Superintendents, subject to rules formulated by the Commission, shall select, as far as possible, Veteran Service Officers and other employees from among military veterans, including those who have served or may still be serving as members of the Illinois National Guard or a reserve component of the armed forces of the United States, who did not receive a bad conduct or dishonorable discharge or other equivalent discharge thereof, or their spouses, surviving spouses, or children. Employees of the Commission shall be at-will employees.  

(330 ILCS 45/10) (from Ch. 23, par. 3090) 

OTHER DUTIES 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

SEND REPLIES VIA EMAIL OR REGULAR MAIL, TO.

Paul Havermale, Supt. 
Veterans Assistance Commission of Adams County 
3701 East Lake Center, Suite #3 
Quincy, IL. 62305 
 
PH: 217-515-2822 
Email ; VACAC@adamscountyil.gov